A clear, trusted trip offer
One 10-day package with treatment, flights, hotel and a local guide, priced clearly, so travellers know exactly what they get.
Case Studies
Clear Strategy. Measurable Growth.
See how Sri Lankan businesses have used clear strategy and the right technology to save time, serve customers better and grow.
Featured case study
From Facebook Messages to Fully Booked Trips.
- Client
- The Current Care Dental
- Industry
- Dental tourism
- Trip
- 10 days, Sri Lanka to Vietnam
- Engagement
- 6 months
- Services
- Strategy, website, booking system
+300%Trip bookings
<1hTo reply to a new enquiry, down from 2 days
22%Of enquiries become bookings, up from 8%
−75%Admin time per traveller
01The situation
Real demand, but no way to handle it.
The Current Care Dental organises 10-day group trips from Sri Lanka to Vietnam, where travellers receive dental treatment at trusted partner clinics and enjoy the country between appointments. Interest was strong, but the business had no website and no booking system. Every enquiry, passport, payment and treatment plan was handled by hand, and many people were unsure about getting treatment abroad.
- No website. Every enquiry came through Facebook or WhatsApp.
- Bookings, passports and payments tracked by hand in spreadsheets.
- Replies could take up to two days, so many travellers went elsewhere.
- People were unsure about getting dental treatment abroad.
02What we did
Four focused changes, in the right order.
Their first website
The full itinerary, partner clinics, prices, FAQs and traveller stories in one place, with an online enquiry form and deposit payment.
A simple booking system
Every traveller, document, payment and treatment plan in one place, replacing spreadsheets and notebooks.
Automatic WhatsApp updates
Instant replies to new enquiries, and reminders for documents, payments and travel dates, so no traveller is left waiting.
03How it unfolded
- Weeks 1–2Diagnose
Talks with past travellers and a review of how enquiries were handled.
- Weeks 3–4Blueprint
The trip package, pricing and the traveller journey from first message to return.
- Months 2–3Transform
Website, booking system and WhatsApp automation launched.
- Months 4–6Operate
Monthly reviews as the first full groups travelled.
04The results
Six months later.
MeasureBeforeAfter
Trip bookings per month520
Group trips to Vietnam1 a quarter3 a quarter
Time to reply to an enquiryUp to 2 daysUnder 1 hour
Enquiries that become bookings8%22%
Admin time per traveller6 hours1.5 hours
“People wanted to come, but it was hard to trust a trip they couldn’t see. Now they can see everything before they pay, and we run three groups a quarter without drowning in paperwork.”
More client stories
Different Businesses. Same Approach.
A Family Hardware Store
Before
- Stock counted by hand, often taking two full days.
- Popular items regularly ran out without warning.
- No record of regular customers or contractors.
What we did
- A simple stock and sales system with low-stock alerts.
- A WhatsApp order line for contractors.
- A small loyalty programme for repeat customers.
+42%Repeat sales
−60%Fewer items out of stock
2hFor a stock check, down from 2 days
A Boutique Hotel
Before
- Most rooms booked through travel sites that took a large commission.
- An outdated brand that didn’t reflect the guest experience.
- Guest questions answered one by one, often late at night.
What we did
- A clearer brand built around what guests valued most.
- A new website with direct booking.
- Automatic messages before arrival and after checkout.
38%Direct bookings, up from 12%
−30%Lower commission costs
+25%Revenue per room
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