Services / WhatsApp Automation

WhatsApp Automation for Sri Lankan Businesses.

Your customers already message you on WhatsApp. We make sure every message gets a fast, helpful answer, every lead gets followed up and your team stops typing the same replies all day.

Automate Your WhatsAppSee Results →
Signs you need this

Great Product. Slow Replies?

01

Replies take hours

Customers wait, lose interest and buy from whoever answers first.

02

Same questions all day

Prices, location, opening hours and delivery, typed out again and again.

03

Leads slip away

Interested customers never get a follow-up, so the sale is lost.

04

No record of anything

Orders and promises live in one phone, and nobody else can see them.

How we help

Automation That Still Feels Personal.

We start with your most common conversations and automate the parts that don’t need a person, so your team can focus on the ones that do.

01

Instant Replies and FAQs

Answer common questions in seconds, day or night, in the tone of your business.

Greeting and away messages, quick replies, menus for common questions, and AI replies where they are useful.

Discuss Instant Replies
02

Order and Booking Flows

Let customers order, book or request a quote step by step inside WhatsApp.

Product catalogues, order capture, booking requests, deposit links and confirmation messages.

Discuss Order Flows
03

Reminders and Follow-ups

Send the right message at the right time without anyone remembering to do it.

Appointment and payment reminders, document requests, delivery updates and follow-ups for quiet leads.

Discuss Reminders
04

Shared Inbox and CRM

Give your whole team one view of every customer conversation.

Multi-user inbox, labels, hand-over from bot to person, CRM integration and simple reporting.

Discuss a Shared Inbox
How it works

Four Steps. No Guesswork.

01

Diagnose

We read through real conversations to find what customers ask most and where replies are slow.

02

Blueprint

We map the conversations to automate, what the replies say and when a person takes over.

03

Transform

We set up the right WhatsApp tools, write the messages and train your team.

04

Operate

We review response times and sales each month and keep improving the flows.

Client results

Faster Replies. More Bookings.

Dental tourism · Sri Lanka to Vietnam · 6 months

The Current Care Dental

Before
  • No website. Every enquiry came through Facebook or WhatsApp.
  • Bookings, passports and payments tracked by hand in spreadsheets.
  • Replies could take up to two days, so many travellers went elsewhere.
What we did
  • A clear 10-day trip offer with transparent pricing.
  • Their first website, with online enquiries and deposit payment.
  • A simple booking system and automatic WhatsApp updates.
+300%Trip bookings
22%Of enquiries become bookings, up from 8%
−75%Admin time per traveller
Hospitality · Galle · 5 months

A Boutique Hotel

Before
  • Most rooms booked through travel sites that took a large commission.
  • An outdated brand that didn’t reflect the guest experience.
  • Guest questions answered one by one, often late at night.
What we did
  • A clearer brand built around what guests valued most.
  • A new website with direct booking.
  • Automatic messages before arrival and after checkout.
38%Direct bookings, up from 12%
−30%Lower commission costs
+25%Revenue per room

Your business could be next.

Every business is different. Tell us what’s getting in the way and we’ll show you what could change.

Talk About Your BusinessAll Case Studies →
Questions

WhatsApp Automation Questions.

Not always. The free WhatsApp Business app already offers greeting messages, away messages, quick replies, labels and a catalogue, which is enough for many small businesses. The WhatsApp Business Platform (API) is worth it when you need several staff on one number, chatbots, CRM integration or automated reminders. We recommend the simplest option that does the job.

They should, and that is fine. Customers mostly care about getting a fast, accurate answer. Good automation is clear about what it is and makes it easy to reach a person at any time.

Yes. Messages can be written in Sinhala, Tamil and English, and customers can choose the language they prefer.

It depends on the tools you need and your message volume. The WhatsApp Business app is free. The Business Platform has per-message charges set by Meta, plus the cost of the software that runs it. Larger projects depend on scope and are priced through a proposal written for your business. Message us on WhatsApp with what you need and we will tell you which applies.

In most setups, yes. Depending on the approach, you can keep chatting from the app while automation handles common questions and reminders in the background.

Further reading

Guides for Business Owners.

AI & Automation · 5 min read

WhatsApp Business Automation in Sri Lanka: How to Automate Replies and Follow-ups

How Sri Lankan businesses can automate WhatsApp replies, orders, bookings and reminders, and when to move from the free WhatsApp Business app to the API.

Read the guide → Growth · 6 min read

How to Increase Sales for a Small Business in Sri Lanka: 9 Practical Ways

Nine practical, low-cost ways for Sri Lankan small businesses to increase sales: faster replies, clearer offers, Google visibility and repeat customers.

Read the guide → Strategy · 4 min read

Digital Transformation for Sri Lankan SMEs: Where to Start Without Wasting Money

What digital transformation really means for Sri Lankan small and medium businesses, how to decide what to change first, common mistakes and where AI fits.

Read the guide →
Start the conversation

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